Privacy Policy

When you use ComplyHaul we may collect:

• Your name and contact email address.
• Company information you provide (legal name, trading name, ABN, ACN, addresses).
• Billing information (limited to identifiers returned by our payment processor — see “Payment Processing” below).
• Usage data — pages visited, features used, timestamps.
• Device and browser information — IP address, browser type, operating system, referring URL.

We use the information described above to:

• Provide, maintain and improve the ComplyHaul service.
• Process subscriptions, invoices and renewals.
• Provide customer support and respond to enquiries.
• Detect, prevent and address security incidents and fraud.
• Communicate service updates, security alerts and billing notices.
• Comply with legal obligations under Australian law.

Payments are securely processed through Stripe. We do not store full credit card information on our servers. Stripe collects card details directly through its own infrastructure and supplies us with limited identifiers (customer ID, subscription ID, last four digits of the card brand) so we can show your billing state inside ComplyHaul.

Stripe's handling of payment data is governed by its own privacy policy at stripe.com/au/privacy.

We use industry-standard security practices to protect personal information, including TLS encryption in transit, encryption at rest for sensitive fields, scoped tenant-based access controls, multi-factor authentication for platform administrators, signed and hashed session tokens, and routine security audits of our infrastructure.

No method of transmission over the internet or electronic storage is completely secure. We work to protect your data but cannot guarantee absolute security.

ComplyHaul uses strictly-necessary cookies for authentication and session management. If we add product analytics in future, this policy will be updated and (where required) we will request your consent before any non-essential cookies are set.

We share limited information with the following processors so we can deliver the service:

• Stripe — payment processing, subscription management, customer billing portal.
• Email delivery provider — transactional emails (account, billing, security alerts).
• Cloud infrastructure provider — application hosting and data storage within Australian and equivalent jurisdictions.

We don't sell personal information. We don't share it with third parties for their own marketing.

You can ask us to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete your account and the personal information associated with it (subject to legal retention obligations).
• Export your tenant data in a portable format.

To make a request, email [email protected].

We retain personal information for as long as your account is active. When a subscription is cancelled, we retain tenant data for a 30-day grace period so the account can be reactivated, then we will delete or anonymise the data on request, subject to retention obligations imposed by Australian law (for example, tax record-keeping).

ComplyHaul is operated from Australia. Some of our processors (notably Stripe and our email provider) operate internationally and may process information in the United States or European Union. When data is transferred internationally we rely on the processor's standard contractual clauses and equivalent safeguards.

Questions or requests about this policy should be sent to [email protected], or by post to Speed Transport Solution Pty Ltd, 3 Formosa Street, Park Ridge, QLD 4125, Australia.

If you believe your privacy rights have been breached, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

See also our Terms of Service and Acceptable Use Policy.